Account Issues

Having trouble with your account? Here's how to resolve common issues.

Can't Log In

Forgot password:

1. Click "Forgot Password" on the login page
2. Enter your email address
3. Check your inbox (and spam folder)
4. Click the reset link
5. Create a new password

Email not recognized:

• Check for typos
• Try other email addresses you might have used
• Contact support if you're sure it's correct

Not Receiving Emails

Check spam/junk folder:

• Add support@hardcopy.com to contacts
• Mark HRDCOPY emails as "Not Spam"

Email filters:

• Check if your email provider is filtering
• Try a different email address

Account Locked

Too many login attempts:

• Wait 15 minutes
• Try password reset
• Contact support if still locked

Change Email Address

1. Log in with current email
2. Go to Settings → Account
3. Update your email
4. Verify the new address

Two-Factor Authentication

Currently not available, but planned for a future update. Your account is protected by:

• Strong password requirements
• Session management
• Account lockout protection