Shipping Issues

Issues with your printed manual shipment? Here's what to do.

Tracking Your Order

After ordering, you'll receive:

1. Order confirmation email (immediate)
2. Shipping confirmation with tracking (2-3 business days)
3. Delivery notification

Order Status

Check your order status:

1. Go to Dashboard → Orders
2. Click on your order
3. View tracking information

Common Issues

Haven't Received Tracking

• Within 3 days: Normal processing time
• After 5 days: Contact support

Package Shows Delivered But Not Received

• Check with neighbors
• Check all delivery locations (porch, mailbox, etc.)
• Contact your local post office
• File a claim with the carrier

Wrong Address

Before shipping:

• Contact support immediately
• We may be able to update the address

After shipping:

• Contact the carrier to redirect
• You may need to reorder

Damaged Package

• Take photos of the damage
• Contact support@hardcopy.com
• We'll send a replacement

Shipping Times

• Production: 2-3 business days
• Shipping: 3-7 business days
• Total: 5-10 business days

International shipping may take longer.